Thank you.
Purchasing ACTIVE Refund on your registration was a smooth move. You are now eligible for a no-questions-asked refund.
That’s one less risk to take here, and one more to take on the field.
Should you need to request a refund, you may submit a refund request online up to midnight 48 hours before your event date. Feel free to contact ACTIVE Customer Support directly with any questions.
Here are some helpful tips to remember:
Take your time.
You can request a refund for your registration anytime, so long as it is more than 48 hours before the event date as noted in your ACTIVE Refund purchase information email.
No games.
You are covered for the amount listed on your ACTIVE Refund purchase information email!
No pop quizzes.
You don’t need documentation for your refund request. When you say you can’t go because you were injured during training, your buddy bailed, or you just aren’t feeling it anymore – we’ve got you!
No wait times.
In most cases, your request can be handled entirely online, so that’s 0 time spent on hold and 0 time wasted.
This is just for you.
Your event registration may be transferrable to a friend in some cases, but ACTIVE Refund is not.
Keep your Reference
ID handy.
You will find this on your ACTIVE Refund purchase information email.
No take backs.
If you request a refund on your registration, the organizer will be notified that you forfeit your spot in the event.
Event cancellations
are a different story.
If your event is flat-out cancelled, postponed, or changed to a virtual/online event, your registration can no longer be refunded through ACTIVE Refund. Next steps are up to the event organizer. Depending on the circumstances, you may have a right to a refund or other remedy under your country's laws or under the activity organizer's terms and conditions.